Hospice nurses, and other members of our specialist team, visit patients who wish to stay in the comfort and familiarity of the place they call home, with the knowledge that expert help and advice is available 24 hours a day, seven days a week.
Our team are specialists in palliative care. They work with your GP and other healthcare professionals to help you manage your symptoms and enjoy the best possible quality of life. They also provide emotional support and can help you make decisions about your current and future care. We offer different levels of care, depending on your needs. You may be living in your own home, in a residential aged-care facility, or in a private hospital.
Please find below questions about Hospice care that patients and their families often ask us. If you're unable to find the answer to your question here, please don't hesitate to contact us. We are always happy to help.
Q. | Who is eligible for referral to Hospice?
Any patient over the age of 18 with an active and advanced life-limiting disease such as cancer, heart failure, motor-neurone disease or multiple sclerosis (MS) may be referred for Hospice support at some point in their illness.
Patients are often referred at a time when they are at the end of active treatment, and particularly if they have complex symptoms that require specialist management. Our focus of care is quality of life.
Patients who are nearing the end of their life may also want to discuss where they wish to die, and know of the additional support Hospice may be able to offer them.
Patients are usually referred to Hospice North Shore through a healthcare professional, such as a GP or medical specialist. It may be possible to refer yourself or your family member. Please click here or call us on (09) 486 1688 for more information.
Q. | What happens once my referral has been accepted?
Once a referral is accepted, a Hospice nurse will contact you within 2-3 days. Following a visit, a plan of care will be agreed with you and your family/carers and it will be reviewed regularly.
Q. | Will my GP still be involved in my care if I am referred to Hospice?
Yes. Hospice works closely with your GP and any other healthcare professionals involved in your care.
Q. | What if English is not my first language?
Hospice North Shore serves a diverse community. Our Kaiawhina is available to support our Māori patients and their whānau throughout their journey. Our Asian Liaison Social Worker provides support for Asian families in Hospice care. We have access to an interpreting service, and encourage you and your family to use it to make it easier for you to tell us what you need and how we can help you.
Q. | What happens if I am cared for at home but need help outside of normal working hours?
Hospice North Shore runs a telephone advice line which is available 24 hours a day, every day of the year. As a patient, you or your family can call at any time to seek advice.
Q. | Is there a charge for Hospice care?
No – all our services are delivered free of charge to our patients, and their families.
Q. | What happens if I don’t require Hospice care anymore?
If your illness and symptoms stabilise, you may not require ongoing Hospice care. This will be discussed with you in advance, and you can still contact the Hospice at any time in the future to ask for help if your condition changes.
See our FAQ page or contact us for more information.