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Inpatient Unit

Short-stay facility

About Your Local Hospice

Do You Need Our Help?

Easy Ways You Can Help

Your Gift Of Time

Retail Therapy For You

Professional Education

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Our 9 bed inpatient unit is a short stay unit based in Shea Terrace, Takapuna. Admissions to the inpatient unit are based on the urgency and complexity of your needs.


You may be admitted to our inpatient unit for several reasons, including:

  • for the management of pain or troublesome symptoms
  • for short-term respite care, to give your family or carer a break at home
  • for care in the final stages of your illness if care at home is no longer possible
The length of time you spend with us will be determined by the help you need and how soon those needs can be met.
 
Please find below questions about Hospice care that patients and their families often ask us. If you're unable to find the answer to your question here, please don't hesitate to contact us. We are always happy to help.
 
Patients are referred to Hospice North Shore through a healthcare professional, such as a GP or medical specialist.

Q. | What is the inpatient unit like?

Our inpatient unit will provide you with a peaceful environment to receive personalised, specialist care, tailored to your needs.
 
Your privacy and dignity is very important to us. You will have your own private room with your own ensuite, television, heat pump and balcony. Wireless internet access is available so that you or your family can use your laptop or tablet.  We have built in tiltaway beds for your family and whānau to stay. We also have a kitchen and lounge for your family’s use and comfort.

Q. | Is there a charge to stay in the inpatient unit?

No.  We passionately believe there should be no financial barrier to accessing our services: they are all delivered free of charge to our patients, and their families.
 
As a charity, we need to raise money to make this service possible. Donations, no matter how big or small, are always welcome.

Q. | What do I need to bring?

You will need to bring any medications and/or homeopathic remedies you are taking. These will be looked after by our specialist team and will help us to review your symptoms and make any adjustments.
 
Bedding and towels are provided.
 
Please also bring your own toiletries, shavers, nightwear and clothes. We do have a small selection of toiletry items, so if you have forgotten something, please let us know.

Q. | What about meals?

Our housekeeping team take great pride in providing our patients with homemade, fresh and appealing meals. We will cater for you individually, and ensure sure we know your likes and dislikes, and how you prefer your food to be prepared. If you have any special dietary needs, please let our staff know.
 
Your family can bring in any favourite foods for you. These can be kept in a fridge in the family kitchen.
 
Breakfast is served from 8am, lunch from 12.30pm and the evening meal is served from 5.30pm.
 
Tea, coffee, soft drinks and snacks are available all day. Patients and their families may be offered a choice of a wine or beer, or a glass of spirits before dinner. You are welcome to bring in your favourite drink.

Q. | Can my family and friends visit me?

Your friends and family are very welcome to visit you in our inpatient unit, and there are no fixed visiting hours. Children are welcome and we have a small range of toys, DVDs and games. For the safety of your children and the privacy and comfort of our patients, please do ensure your children are supervised at all times.
 
We ask all our visitors to sign in and out of the visitors book for safety and security reasons. Some of our patients may be more susceptible to infection, so we urge all visitors to use the alcohol-based hand gel before entering, and when leaving, the unit.
 
Tea and coffee making facilities are available in the family kitchen area. Visitors’ toilets are situated next to the main reception area.

Q. | Where should visitors park?

There is some parking in our Hospice grounds, including disabled bays. There is also short-term parking in adjoining roads. There is a drop off and pick up bay directly outside the main entrance.

Q. | Can pets visit?

Yes, your well-behaved pet is very welcome to visit.

Q. | Can I smoke at Hospice North Shore?

For patients who smoke, we have a designated area outside of the unit, in the gazebo located in front of the car park. For all others, Hospice is a non-smoking facility. Thank you for your cooperation.

Q. | What happens when I am discharged from the inpatient unit?

Discharges from the unit will only happen after discussion with you and your family and careful planning with all those involved with your care. We work closely with our healthcare colleagues in the community to ensure you continue to receive the right level of care when you are discharged.

Please visit our FAQ page or contact us for more information.