About Your Local Hospice

Do You Need Our Help?

Easy Ways You Can Help

Your Gift Of Time

Retail Therapy For You

Professional Education

Family Support

Practical, emotional and spiritual care

About Your Local Hospice

Do You Need Our Help?

Easy Ways You Can Help

Your Gift Of Time

Retail Therapy For You

Professional Education


Living with a serious illness can affect every aspect of a person’s life. There may be many extra strains and stresses at home and in daily life. Our Family Support team offers practical and emotional support to families, including children and young people, learning to cope with uncertainty, loss and grief.

Our  team offers counselling, social work, cultural support, spiritual care, support groups and a life review service. We continue to offer bereavement support for individuals and families for as long as they need us following the death of their loved one.

Patients are usually referred to Hospice North Shore through a healthcare professional, such as a GP or medical specialist. It may be possible to refer yourself or your family member. Please click here or call us on (09) 486 1688 for more information.


Hospice counsellors work with individuals and families who may be struggling to cope with the challenges of serious illness and the changes it brings. We offer support on a one-to-one basis, with families or in groups. We can also help families to talk to children about illness and provide you with resources, such as books, which are specifically written for children and young people.

Social Work

Our social workers provide practical support and advice for patients who are dying and their families. They can help you with a wide range of issues, including benefit or pension queries, housing or residential care placements, legal issues such as power of attorney and making a will, accessing equipment, practical support and funeral planning.

Cultural Support

Our Pou Arahi (previously Kaiawhina) is available to walk alongside our Māori patients and their whānau throughout their journey. Our Asian liaison social worker provides support for Asian families in Hospice care. We also have access to an interpreting service and encourage you and your family to use it to make it easier to tell us what you need and how we can help you.

Spiritual Care

Our chaplain and Pou Arahi (previously Kaiawhina) are available to offer spiritual care, irrespective of your faith or religion. Some people may not adhere to any particular religion, but may have their spiritual care needs met in other ways. We can support you in observing your religious practices and rituals, provide you with the opportunity for individual prayer, and arrange for representatives of other faith communities to visit if required.

Caregivers' Groups

Some people find it very useful to meet with others in a similar situation to share their experiences. Caregiver's groups are facilitated by a counsellor. They offer the opportunity to meet up with other carergivers for informal support, education, and conversations relating to caring for a loved one.  

Bereavement Support Groups

Bereavement support groups give people the opportunity to meet others who have been bereaved; to share experiences and to offer mutual support. They are hosted by our family support staff in a relaxed and supportive environment.

Patient Groups

These groups allow people experiencing serious illness to meet and share their experiences, and strategies for coping, with others.

Self-care and Relaxation Groups

A programme for patients and their carers which looks at strategies and support in the area of stress management and self-care.

Life Review

Our Life Review team can help you if you would like to record stories from your life for your family or future generations. They can also work with family members wishing to record a loved one’s story after their death.

Quiet Room

The Louise McCondach quiet room is a place for quiet reflection, contemplation and prayer, whatever your spiritual beliefs. We encourage you to use it whenever you feel the need.

Candle Lighting Ceremony

Hospice’s weekly candle lighting ceremony provides families, friends, volunteers and Hospice staff the opportunity to stop, reflect and remember those dear to them. Anniversaries are read from our book of remembrance, and candles are lit for those we wish to honour.

Day Group

Our day group offers a warm, friendly environment where patients can meet other people and enjoy being part of a supportive group. It is run by a team of dedicated volunteers and supported by Hospice professionals.

See our FAQ page or contact us for more information.